ADA Complaints and Enforcements


Through lawsuits and settlement agreements, the Department of Justice has achieved greater access for individuals with disabilities in hundreds of cases. Under general rules governing lawsuits brought by the Federal government, the Department of Justice may not sue a party unless negotiations to settle the dispute have failed.

The Department of Justice may file lawsuits in federal court to enforce the ADA, and courts may order compensatory damages and back pay to remedy discrimination if the Department prevails. Under title III, the Department of Justice may also obtain civil penalties of up to $55,000 for the first violation and $110,000 for any subsequent violation.

Information about the Department of Justice ADA Mediation Program


How to File Complaints
Complaints about violations of title I (employment) by units of State and local government or by private employers should be filed with the Equal Employment Opportunity Commission. Call 800 - 669 - 4000 (voice) or 800 - 669 - 6820 (TTY) to reach the field office in your area.

Complaints about violations of title II by units of State and local government or violations of title III by public accommodations and commercial facilities (private businesses and non - profit service providers) should be filed with the Department of Justice.

Title II complaint form | Instructions for filing a Title III complaint

Please send complaints to:

U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, NW
Disability Rights Section - NYAV
Washington, DC 20530

You may also call the ADA Information Line to ask about filing a complaint with the Department of Justice and to order forms that can assist you in providing information about the violation.